Refund policy

Last updated: October 25, 2026

Pre-orders: cancel any time before it ships

Lazy Haze diffusers are sold as pre-orders and ship with our first production batch. Until your order ships, you can cancel it for a full refund for any reason. Just email us at lazyhazeco@outlook.com with your order number. Refunds go back to your original payment method, usually within 5-10 business days.

If we can't ship your order within the estimated window shown at checkout, we'll email you with a new date and you can cancel for a full refund, or we'll refund you automatically if we can't ship at all.

After it ships: final sale

Once your order has shipped, the sale is final. We don't accept returns or exchanges on shipped orders.

Damaged or not working

If your diffuser arrives damaged or doesn't work, email us at lazyhazeco@outlook.com within 14 days of delivery. Include your order number and a photo or short video of the problem. Once we've confirmed it, we'll send you a replacement at no cost. You don't need to send anything back.

Wrong item

If we sent you the wrong item, email us within 14 days of delivery with your order number and a photo, and we'll send the right one free.

Lost or stolen packages

If your order shows as lost in transit, or delivered but you never received it, email us and we'll look into it with the carrier. Orders with Shipping Protection are replaced if they're lost, stolen or damaged in transit.

Nothing in this policy limits any rights you have under the law where you live.